NEXO HVAC / YOUR INFORMATION
Privacy notice.
Updated October 10, 2026.
Service requests
When you submit the service form, your name, email, ZIP code, selected service, message, optional phone number, and preferred appointment date and time are stored in a private database. Nexo’s owner can access this information to review your request and follow up. Submission does not confirm an appointment, authorize repairs, collect a payment, or enroll you in marketing.
The site currently stores requests in an owner-only inbox. Automatic email alerts are not enabled. Information is kept for follow-up and applicable recordkeeping needs, and the owner can delete requests. You can ask about access, correction, or deletion through the service form; do not include sensitive identity or payment details.
The Nexo assistant
The assistant shows whether an answer comes from FAQ mode or AI-assisted topic selection. FAQ mode uses the published Nexo knowledge file. If AI mode is connected and enabled, your current question and up to two preceding topic labels are sent to OpenAI to select relevant reviewed answers. The assistant does not have access to the private inbox and cannot submit a request or confirm an appointment for you.
The website does not save chat transcripts to its database or browser storage. Conversation text remains in the open page until cleared or the page is reloaded. Provider and hosting systems may process requests under their own policies. In AI mode, provider requests set storage off, but provider security and abuse-monitoring retention may still apply. Put contact details in the service form and avoid entering sensitive information in chat. Basic detection redirects recognized email addresses and phone numbers to the form; it does not identify every kind of personal information.
Hosting and abuse prevention
OpenAI Sites and its infrastructure providers host this website and database. Hosting services may process connection details, request information, and security logs. The app uses temporary request counters based on a salted digest of a connection identifier or email to limit spam. It does not store the raw connection identifier in these counters. Expired counters are removed during later requests.
Cookies and sharing
This website’s code does not add advertising pixels, sell personal information, or use form submissions for advertising. Hosting and sign-in services may use their own cookies and process data needed to operate the service. Information may be disclosed to service providers or as required by law.
Provider information: OpenAI privacy policy and Cloudflare privacy policy.